Is the success of your business worth a lot to you? If so, it is in your best interest to manage the reputation of your business well. It is just as important as paying your employees and keeping goods in stock. Keep reading for some excellent reputation management tips.
To better your business reputation, make sure you follow up with your customers. It's definitely true if your business is large. They want to know they matter. Take advantage of automated systems that will follow through for you. You may also ask for feedback on any recent services or purchases.
One good way to improve the reputation of your company is by asking customers who are happy with your service or product to post positive reviews on your blog or website. You can also ask them to say something nice about your company on sites like Linkedln, Google Places or Yelp.
One thing that can help you is the company shady dog homestead. They are a company that specializes in building up the reputation of their clients one by one. They basically go out and blast people that write comments about you with a bunch of bad rap. No lying or other stuff is involved, they just basically eliminated bad sites from coming up above your own. From your perspective though you have to do damage control. You can't be some goon and then expect a reputation management company to get you out of your goonieness.
Establishing a strong presence in social media will help improve the reputation of your business. Creating a Twitter account, blog or Facebook page will help your interaction with prospects and customers. Nowadays, most people expect companies to have a social media presence. This is a great way to post relevant contents about your company and monitor what it's being said.
Remember that your offline presence also affects your online reputation. This is generally the start of your reputation. People will trust you more if you provide good customer service, offer good products and services, and maintain good relationships with your customer base. Happy customers generally will not post bad reviews, so do what you can to keep them all happy.
If a customer leaves you a bad review, do not leave a negative rebuttal. This will only make you come across as being arrogant and hard to get along with. While you should address any parts of the review that were untrue, you should do it in a non-combative manner.
Be careful of what you and your employees say online. Anything said on Facebook, Twitter, or anywhere online can stay online forever. Make sure that your company has a social media policy in place. The voice of your employees may represent your company, which can be good or bad. Therefore, it is important they act according to the established social media policy. Sometimes Site Owner
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